Privacy notice
This notice explains what Aero Brokerage Company (AerBro), Hong Kong, does with information you give us through aerbro.com, our AI assistant, our chat apps and the AerBro Trading Desk. Questions go to info@aerbro.com.
What we collect
- Inquiries. Your name, company, email, phone, country, and what you are buying, selling or looking for.
- AI assistant and chat apps. Your messages, photos, voice messages and quote requests. On Telegram, WhatsApp or WeChat we also receive your account ID on that app, which on WhatsApp is your phone number.
- Chat records. We keep a written record of each conversation in English with your original words. For a voice message that record is a transcript. We do not keep the photo or audio file from the website or chat apps after answering.
- Email copies. If you ask for a copy of a chat by email, we use the address you give to send it and keep a record that we did.
- Feedback. If you send feedback, we receive what you write, the tags you choose, a screenshot of the page you were on (unless you leave it out, and with anything you blurred hidden), the page address, your browser type, screen size and language, and any email or chat-app contact you leave. Screenshots are kept privately and seen only by the AerBro team. We use these details to improve our services and, if you ask, to tell you about progress.
- Technical information. A scrambled, one-way version of your IP address to limit abuse, plus the ordinary logs our hosting providers keep.
- In your browser. Your theme and language choices, and the website chat while the tab is open. If the page is translated, a small cookie remembers the language. We do not use advertising or analytics cookies.
- Partners and Trading Desk users. Account details, role, access history, and the company and compliance information needed for know-your-customer checks.
How we use it
- To answer you, prepare quotes and carry out transactions.
- To screen deals for sanctions, export controls and know-your-customer requirements.
- To keep business and compliance records.
- To protect our services from misuse.
We do not sell your information, and we do not use it for advertising by others.
How the AI assistant works
Replies are written by an AI service, currently Google Gemini on a paid plan. Your messages, photos and voice messages are sent to it to produce a reply. Under Google's terms for paid services, it does not use them to improve its products, but it keeps them for a limited time to detect misuse and meet legal duties.
AI replies can be wrong. They are not offers, and the AerBro team confirms every quote. Please do not send passwords, bank details, ID or passport numbers, or other sensitive information in a chat.
Who handles it for us
| Provider | What for |
|---|---|
| Supabase | Database, sign-in and file storage (Singapore) |
| Cloudflare | Website hosting and domain services |
| Gemini AI, business email, website fonts, and page translation when used | |
| Resend | Sending chat copies and feedback updates by email |
| Telegram, Meta (WhatsApp), Tencent (WeChat) | Carrying your messages if you contact us on those apps. Their own privacy terms also apply. |
We may also share information where the law requires it, or with a counterparty, inspector or logistics provider when that is needed to complete a transaction you have asked us to handle. These providers may process information outside Hong Kong, including in Singapore and other countries where they operate.
How long we keep it
We keep inquiries, transaction and compliance records for as long as we need them for our business and to meet legal duties. Chat records do not yet have a fixed deletion date. You can ask us to delete yours, and we will unless we must keep them by law.
Your choices and rights
Under Hong Kong's Personal Data (Privacy) Ordinance you can ask to see the personal data we hold about you and ask us to correct it. You can also ask us to stop contacting you. Email info@aerbro.com.
Changes
If we change this notice, we will update it here and change the date at the top.